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Refund Policy

At Aspire Academy NZ, we strive to provide high-quality training and development services. We understand that there may be circumstances where you need to request a refund. This Refund Policy outlines the conditions under which refunds may be granted.

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1. General Refund Policy


Refunds will be issued only for services that have not yet been rendered. All refund requests must be made within 7 days of the original purchase date. Please contact us at aspireacademynz@gmail.com or call 02102679772 to initiate a refund request.

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2. Services Eligible for Refunds


Refunds will be considered in the following circumstances:

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  • Prepaid sessions or programs that have not yet been used

  • Cancellations made with at least 24 hours’ notice before the scheduled session

  • Any errors made by Aspire Academy NZ in billing or payment processing

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3. Non-Refundable Services


The following situations are not eligible for refunds:

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  • Completed sessions or services already provided

  • Cancellations made with less than 24 hours’ notice

  • Custom or personalized programs that have been delivered or started

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4. Payment Method for Refunds


Refunds will be processed using the same payment method as the original purchase. If you paid by:

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  • Credit card: Your refund will be processed back to your credit card.

  • Bank transfer: The refund will be transferred back to your original bank account.

  • Cash: For cash payments, refunds will be issued via bank transfer or cash upon mutual agreement.

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Please allow up to 7 days for refunds to be processed, depending on your payment method.

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5. How to Request a Refund


To request a refund, please contact us at:

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Please provide your full name, contact details, and information about the service you are requesting a refund for. We will review your request and respond within 7 business days.

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6. Changes to the Refund Policy


Aspire Academy NZ reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to future purchases.

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